Support

A real person reads every email.

Reply time: within 2 business days (Dubai time, Monday to Friday). Tell us your iPhone model, the app version (shown in TestFlight or the App Store), and what you tapped just before the problem. A screenshot helps.

Common fixes

My voice doesn't sound like me

Use a clean recording: 15 to 30 seconds or more, in a quiet room, with no music or other voices underneath. Singing works better than talking for songs. For the closest match, create a Pro voice; it takes about 6 to 15 minutes to train.

A YouTube link didn't work

Check that the video is public and plays in your browser, then try again. Some videos can't be fetched. If it keeps failing, save the audio another way and use Upload instead.

"Upload failed" or a cover stays in processing

Check your connection and keep the app open until the upload finishes. The first cover after a quiet period can take a couple of minutes while the AI warms up. If a cover shows as failed, try again once, then email us with the time it happened.

Covers won't save to Photos

Open iPhone Settings, then Singself, then Photos, and allow adding photos. Then tap Save again.

The microphone doesn't record

Open iPhone Settings, then Singself, and turn on Microphone.

I lost my voices after reinstalling

Your library is stored on your phone, and there are no accounts, so deleting the app removes the list. Files on our servers aren't affected. Email us if you need a particular cover back and we'll try to find it.

Delete my data

Email support@singself.com with the subject "Delete my data". Include roughly when you made your voices and covers and what you named them. Details are in the Privacy Policy.

Report misuse of a voice

If you think your voice, or someone else's, was cloned in Singself without permission, email us with the subject "Voice misuse". We treat these reports first.